Duracell Contact Form

Submit a question to our Support Team

(fields marked with an * are required)

We aim to respond to emails within 48 hours. Unfortunately very occasionally emails can get held up by spam filters. If you do not receive a response from us within 2-3 business days we would kindly ask you to follow-up your inquiry by calling us at the number listed above.

First Name: *

Last Name: *

Address Line 1: *

Address Line 2:

City: *

State: *

Zip/Postal Code: *

Phone:

Email: *

Country of Residence: *

Your BirthDate: *

Reason for Writing: *

Product: *

(Example of Product names: Duracell Coppertop Alkaline AA, AAA, C, D or 9V; Duracell Plus Alkaline AA, AAA, C, D or 9V; Duracell Quantum Alkaline AA, AAA, C, D or 9V; Duracell Ultra Alkaline AA, AAA, C, D, or 9V; Rechargeable NiMH cells AA or AAA; Duracell Powermat; Duracell branded product like a flashlight, …)

Query/Comments: *
Max 1000 Characters

Please provide details of the situation. If battery related, please provide:

Device type (make and model) in which the batteries were used. How many batteries are needed to power the device?
How long were the batteries installed in the device?
Were they installed fresh from the package or used previously in another device?
Can the device also be plugged into an electrical outlet?

To ensure you receive the best Customer Service, please include responses to the below questions in your email. Please have the product handy when entering your feedback.

Best Before Date:

Please locate the month and year (MMM YYYY) written on the battery and include in this field.

Production Code:

Please locate the multi-digit code stamped on the battery and include in this field.

Where Made:

Please locate the country where manufactured in the text on the battery following the words "made in" or "assembled in" and include in this field.

Attachment(s):

Attach up to 4 files

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Submit a question to our Support Team